60-day Money Back Guarantee100% satisfaction - or your money back.
We strongly believe in our promise: sustainable materials without compromising quality.
Thousands of makers and businesses enjoy Filamentive and so we’re confident you’ll love our materials as much as they do. In fact, if for any reason you’re not completely satisfied and our troubleshooting steps do not resolve the issue(s) you are facing, we offer a 60-day money back guarantee – or a replacement if preferred.
In the first instance, please email email@example.com with the following information:
- Order number
- Batch number(s) of the spool(s) – you will find this on either the box or spool label
- Printer & slicer used
- Print settings (e.g. extrusion temperature, extrusion multiplier, retraction etc.)
- Detailed description of the problem(s) incl. image(s) / video(s) if possible
You should receive a response within two working days. The vast majority of product problems can be resolved via troubleshooting.
In the unlikely event troubleshooting does not resolve the issue(s), we require the defective product(s) to be returned to us to process the either refund or exchange – via either:
- Self-return – you send to us via your chosen method.
- We collect from you – we will arrange for collection from your address
When received, we will refund payment via the original method, plus any postage paid. Note: we will only do so after seeing proof of a legitimate receipt / invoice.
For further, detailed guidance please see our Refunds / Returns / Exchange Policy.
Guaranteeing quality ensures you can enjoy hassle-free 3D printing – whether that’s for pleasure or profit – or both! In the extremely rare event we get it wrong, rest assured we’ll do our utmost to resolve the situation ASAP to minimise inconvenience.
Any questions? Please email firstname.lastname@example.org or call: +44 (0) 333 366 0020