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Tel: +44 (0) 333 366 0020 | info@filamentive.com

We offer, UK, European and International delivery options! Orders are processed and dispatched within 48 hours on a weekday. Orders received over a weekend will be dispatched by the following Tuesday. Delivery is free for all UK orders. Delivery charges for customers ordered outside the UK will be displayed before checkout.

UK

For domestic UK orders up to 2KG we use Royal Mail 2nd Class Small Parcel. This is an untracked service with a delivery time of 2-3 working days, including Saturdays. For orders above 2KG, we use UK Mail which is a tracked service with a next day delivery system. If a mobile number is provided you can also receive text updates.

Europe

For European orders up to 2KG, we use Royal Mail International Standard. This is an untracked service with a 3-5 working day delivery time. For orders above 2KG we use DPD, this is a fully tracked 3-4 day service with a proof of delivery system.

International

We use a range of couriers for tracked international delivery, including UPS, Direct Entry, Asendia and Impact Express. Our aim – delivery will be made within 4-10 working days after dispatch, varying for different locations. We cannot guarantee full tracking throughout depending on your country/state/province.

VAT

Transactions outside the EU will have VAT removed automatically. Local taxes/fees may apply in your country upon delivery, please check with your local customs office. Filamentive is not liable for any extra fees incurred. If you are an EU VAT registered business outside the UK, then you qualify for 0% VAT, please contact us for these types of purchases.

Split Shipment

Multiple quantity orders are usually shipped together. In rare instances, one/some of your items may be out of stock. If this occurs, we will contact you asking if you prefer to wait for the item/s to come back in stock so we can ship the order complete, or alternatively, do a split shipment. Please note a split shipment may incur extra shipping costs, which you will be liable for.

If you have any questions about delivery, please contact us: info@filamentive.com

 

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