We have answered the top 10 most commonly asked questions below,

For any questions not addressed, please email: info@filamentive.com.

Can you recycle my 3D printing waste?

Recycling 3D printing waste will always be an aspiration!

Until we overcome the economic and operational challenges, it might be worth contacting our friends at 3D Printing Waste who are working on various recycling solutions, mainly for PLA.

What is the source of your recycled filament?

Where possible, recycled materials will be used to produce our 3D printer filament, in accordance with ISO 14021:2016.

A careful selection criterion is in place to guarantee single-source, consistent waste streams. As of 2022 – we are only working with post-industrial recycled material – material diverted from the waste stream during a manufacturing process, which would go to landfill if not recycled.

Please see this link for a more in-depth explanation.

Please see this link for our ISO 14021 Declaration. 

I have a problem with your filament / I need help troubleshooting?

Sorry to hear that you’re experiencing issues with our filament.

You can find a link to our printing guide / settings here. Please ensure you have attempted to use our recommended settings before proceeding.

If the recommended settings didn’t help, we also advocate the Simplify3D Print Quality Guide for detailed troubleshooting of the common 3D printing issues.

Should the above steps not resolve your issue, please email info@filamentive.com with your order number and additionally, the batch number(s) for the spool(s) affected you will find this on the label on both the box and spool.

We strive to ensure every customer is satisfied with our products – rest assured we will do our utmost to resolve issues ASAP. 

My order has been delayed / not been received – can you help?

Delivery delays are a very rare occurrence. 

If you are a UK customer, we are currently using Parcelforce and DPD services (as of June 2022). If it has been more than three working days since your order dispatch notifications has been received, please email info@filamentive.com with your order number and a member of the team will investigate. Please note it can take 7-10 days for this process.

Can you produce 3D printing filament in a custom colour?

MOQ: 40-80 kg per colour, per diameter

Lead time: minimum 6 weeks

Terms: 100% prepayment

If interested, please email info@filamentive.com with your colour reference(s) RAL, Pantone etc – so we can confirm all details for you.

There may also be one-off master-batch cost of £300 if we need to develop the colour for you.

Please can you send a VAT receipt / invoice?

Invoices are automatically emailed from our Accounts software, to the address provided, within 48 hours of order dispatch – please expect to receive this from: accounts@filamentive.com.

If you have yet to receive, please email: accounts@filamentive.com with your order number and order date.

Please can you provide technical information / details?

For all materials, we provide Technical Datasheets (TDS), Material Safety Datasheets (MSDS) as well as Regulatory information – please see filamentive.com/downloads.

When will you have the following product back in stock?

We now have a back in-stock notifier installed. To be amongst the first to be alerted to a product being available, please go to the product page, select the variant and then enter your email address – you will then receive an email once the product is available to order.

Do you offer a Trade Discount?

We are grateful to supply thousands of businesses worldwide. Rest assured we offer a 30% trade discount for any order >£83+VAT. See this link for more information.

FREE Sign-up for 30% Trade Discount

Do you accept Purchase Orders?

We accept official purchase orders as an alternative form of ordering. 30-day credit terms apply. 

Send official purchase orders to sales@filamentive.com. Include full product details – including material, colour, weight and quantity – see our shop or wholesale order form for guidance.