FAQs
For any questions not addressed, please email: [email protected]. You should receive a response within 48 hours.
Can you recycle my 3D printing waste?
Yes — Filamentive customers who’ve spent £500+VAT on PLA filament (or £1,000+VAT for the large 154L box) qualify for a free PLA recycling box, collected by our partner 3D Printing Waste, achieving 100% landfill diversion via upcycling, feedstock recovery, and pelletising. See this link to recycle your PLA 3D print waste.
What is the source of your recycled filament?
Where possible, recycled materials will be used to produce our 3D printer filament, in accordance with ISO 14021:2016.
A careful selection criterion is in place to guarantee single-source, consistent waste streams. As of 2023 – we are only working with post-industrial recycled material – material diverted from the waste stream during a manufacturing process, which would go to landfill if not recycled.
I have a problem with your filament / I need help troubleshooting?
Sorry to hear that you’re experiencing issues with our filament.
You can find a link to our printing guide / settings here. Please ensure you have attempted to use our recommended settings before proceeding.
If the recommended settings didn’t help, we also advocate the Simplify3D Print Quality Guide for detailed troubleshooting of the common 3D printing issues.
Should the above steps not resolve your issue, please email [email protected] with your order number and additionally, the batch number(s) for the spool(s) affected – you will find this on the label on both the box and spool.
We strive to ensure every customer is satisfied with our products – rest assured we will do our utmost to resolve issues ASAP.
My order has been delayed / not been received - can you help?
Delivery delays are a very rare occurrence.
If you are a UK customer, we are currently using DPD. If it has been more than three working days since your order dispatch notifications has been received, please email [email protected] with your order number and a member of the team will investigate this for you.
Can you produce 3D printing filament in a custom colour?
Yes! Filamentive offers custom colour filament with over 200 RAL shades available, low minimum orders from just 2 kg, and lead times as fast as 2–3 weeks. We can also help with completely bespoke colours or R&D extrusion trials — just complete this short form to get started.
Please can you send a VAT receipt / invoice?
Invoices are automatically emailed from our Accounts software, to the address provided, within 24 hours of order dispatch – please expect to receive this from: [email protected].
If you have yet to receive, please email: [email protected] with your order number and order date.
Please can you provide technical information / details?
For all materials, we provide Technical Datasheets (TDS), Material Safety Datasheets (MSDS) as well as Regulatory information – please see filamentive.com/downloads.
When will you have the following product back in stock?
We now have a back in-stock notifier installed. To be amongst the first to be alerted to a product being available, please go to the product page, select the variant and then enter your email address – you will then receive an email once the product is available.
Do you offer a Trade Discount?
We are grateful to supply thousands of businesses worldwide. Rest assured we offer a 30% trade discount for any order >£83+VAT. See this link for more information.
Do you accept Purchase Orders?
We accept official purchase orders as an alternative form of ordering. 30-day credit terms apply.
Send official purchase orders to [email protected]. Include full product details – including material, colour, weight and quantity – see our shop or wholesale order form for guidance.
For any questions not addressed, please email: [email protected]. You should receive a response within 48 hours.
Is Filamentive filament actually recycled, or just recyclable?
Yes. Several of our materials — including PLA, PETg, CF-PETg, and rPA12 — are made using recycled feedstock, not just virgin material that happens to be recyclable. Recycled content is declared per product in line with ISO 14021, so the exact percentage varies by material rather than being one brand-wide figure.
What's the difference between recycled and biodegradable filament?
Recycled means made from reclaimed waste material. Biodegradable means it can break down naturally under the right conditions. PLA is biodegradable in principle but only compostable industrially — it won’t break down in a landfill or garden compost bin. Some of our materials are recycled, some are biodegradable in this sense, and they’re separate properties, not interchangeable claims.
Does Filamentive use a closed-loop recycling system?
No — and we’re deliberately specific about that. What we operate is a PLA take-back scheme achieving 100% landfill diversion, using upcycling, feedstock recovery, and pelletising. ‘Closed-loop’ implies the material comes back to you as new filament, which isn’t how this scheme works, so we don’t use that term for it.
Is Filamentive PLA industrially compostable or biodegradable in landfill?
Industrially compostable, not landfill-biodegradable. PLA breaks down under the high heat and controlled conditions of an industrial composting facility, but there’s no reliable evidence it breaks down in soil, home compost, or landfill within any practical timeframe. If you’re disposing of failed prints or waste, our recycling scheme is the better route than composting or general waste.
Is Filamentive filament compatible with Bambu Lab AMS?
Yes, our ReFill spool format works with the Bambu Reusable Spool and therefore fits Bambu Lab AMS systems. Filamentive is not affiliated with or endorsed by Bambu Lab. Bambu Lab™ and AMS™ are trademarks
Do you offer education or university discounts?
Yes we offer education discounts for university departments and makerspaces using 3D printing. See this page to learn more.