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Tel: +44 (0) 333 366 0020 | info@filamentive.com

Refunds / Returns / Exchange

For all returns, please email info@filamentive.com with your order number & reason for return. You should receive a response within two working days – at which point we will begin to process the return.

We want you to be fully satisfied when buying from us, however, in the most unlikely event you wish to make a return, please read our policy below.

Returns – We accept returns within 90 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, uncompromised packaging.

Refunds / Exchanges  – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Shipping costs – When returning goods, it will be your responsibility to cover the cost of postage and packaging (unless the product has been incorrect sent by or confirmed to be defective in any way). Tracked services are recommended; as we are not liable for damage and/or loss of the order whilst in transit; no refund will be given if returned goods are not received in the specified time frame

Any questions? Please email info@filamentive.com or call: +44 (0) 333 366 0020.

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Parcelforce deadline for guaranteed Xmas delivery is 23/12/19 by 1:30pm - Royal Mail orders must be placed by 1:30pm on 18/12/19. No guarantees made for orders after these deadlines. Please contact us for any further information. Dismiss