We want you to be fully satisfied when buying from us, however, in the most unlikely event you wish to make a return, please read our policy below:

Change of Mind Returns

We accept returns within 60 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it in – i.e., original, uncompromised packaging, including the wrapped outer box.

Refunds / Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Defective Products

In the unlikely event that you have received a defective product, the same returns process will apply. We will inspect the returned product(s) and check for the claimed defects. Should these also be confirmed by us, we will issue a full refund via your original payment method OR offer an exchange. Remember – The more evidence you provide, the faster we can process the return. Images/videos of defects can be massively helpful and could speed up the process for us.

Return Shipping Costs

When returning goods, it will be your responsibility to cover the cost of postage and packaging (unless the product(s) enclosed are incorrect or confirmed to be defective in any way). Tracked services are recommended; as we are not liable for damage and/or loss of the product(s) whilst in transit; no refund will be given if returned goods are not received in the specified time frame or damaged en route.

For all returns, please email info@filamentive.com with your order number & reason for return. You should receive a response within 48 hours on business days – at which point we will begin to process the return.

Any questions?

Please email info@filamentive.com.