Terms & Conditions


All goods and services are provided by Filamentive Limited and the website, (where the “website” is http://www.Filamentive.com) to the customer on the basis of the following General Terms & Conditions in the version applicable at the time of ordering. Any regulations deviating from this will only be valid if agreed previously in writing between Filamentive Limited and the customer.

Contract of Purchase

The offers of www.Filamentive.com represent a non-binding invitation for customers to order goods from the website. By ordering the required goods via the website or in writing, the customer is making a binding offer to conclude a purchase agreement.


We accept returns within 90 days of receiving your order. The goods are returned at the expense and risk of the customer, unless the delivered goods do not correspond to those ordered. See refunds


When an order is placed, it will be shipped to an address designated by the purchaser, as long as that shipping address is compliant with the shipping restrictions contained on this the website www.Filamentive.com or otherwise previously agreed in writing between Filamentive Limited and the purchaser. All purchases from Filamentive Limited are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from Filamentive Limited pass to the customer upon delivery of the items to the carrier. Filamentive Limited strives to ship orders are soon as possible, however we do not guarantee delivery or shipment dates.  The delivery period is non-binding, although we do try to give as accurate an indication of delivery times as possible. Each consignment is subject to Filamentive Limited being supplied promptly and correctly with a full shipping address. Filamentive Limited is not responsible for delays or loss stemming from shipments sent to incorrect or invalid addresses. Delivery is effected against a shipment fee, the exact amount of which is shown separately in the order. Customers are responsible for contacting us to initiate any claim for damaged and/or lost shipments.  For international orders (especially outside the EU), customers are responsible for any tariffs, taxes, fees, VAT, duties due upon receipt

Customer Reviews

When a customer leaves a review, this will be presented to us for approval. We aim for full transparency where customer feedback is concerned, but we reserve the right to reject any reviews that are found to be in breach of the following guidelines:

  • Contains private or confidential information, such as personal details or sensitive company details.
  • Contains explicit or inappropriate content which can be seen as obscene, sexually explicit, abusive, or is derogatory/inappropriate with regards to race, ethnicity, gender, or sexuality.
  • Is unrelated to our products and services
  • Is false, misleading or defamatory
  • Contains any direct reference/promotion to other brands

Any reviews that do not meet these guidelines will be rejected immediately, and will not be presented publicly on our website.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on the website, http://www.Filamentive.com, are subject to change at any time without notice. Weights, measures and similar descriptions are approximate and are provided for convenience and estimation purposes only. Filamentive Limited makes all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour a customer sees will vary depending upon the computer or mobile device used to view the website. Filamentive Limited cannot guarantee that a computer or mobile device will accurately display such colours. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. It is the customer’s responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, the customer agrees that the products ordered will be used only in a lawful manner.

Accuracy of Information

Filamentive Limited attempts to ensure that information provided on the website is complete, accurate and current. Despite our efforts, the information on the website may occasionally be inaccurate, incomplete or out of date. Filamentive Limited makes no representation as to the completeness, accuracy or correctness of any information on the website. For example, products included on this website may be unavailable, may have different attributes than those listed, or may carry a different price than that stated on this website. In addition, Filamentive Limited may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Third Party Links

At http://www.Filamentive.com, we display links to websites that are not owned, operated or controlled by Filamentive Limited or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Neither Filamentive Limited nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither Filamentive Limited nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this websites, you do so entirely at your own risk.

Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. If we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this website. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials.

User Information

Other than personally identifiable information, which is subject to this website’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this website in any manner (“Contribute”) is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our or their designees may use any or all “Contribute” communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Filamentive Limited has no obligation to use, return, review, or respond to any user information. We will have no liability related to the content of any such user information, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all user information at any time.

Privacy Policy

Filamentive Limited does not sell or pass any personal information, such as names, contact details or address details, supplied to us by customers on to a third party. Payments are taken through PayPal. Therefore Filamentive Limited does not have any access to the financial information of customers.

Limitations of Liability

Filamentive Limited assumes no responsibility, nor will be liable, for any damages to, or any viruses or malware that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. In no event will Filamentive Limited or any of its respective directors or shareholders, nor any party involved in the creation, production or transmission of this web site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with this website or any content, you the user agrees that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

Revisions to Terms and Conditions

These Terms and Conditions may be revised at any time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding to you.

Choice of Law

These Terms and Conditions will be governed by and construed in accordance with the laws of England, without giving effect to any principles of conflicts of laws.


You or Filamentive Limited may suspend or terminate your account or your use of this website at any time, for any reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.